Edit Issues in Excel for Jira

Support

Email info@druidori.com for help with Edit Issues in Excel for Jira, provided by druidori s.r.o.

Company ID (IČO): 05164940. Registered office: Kukučínova 799/10, Hulváky, 709 00 Ostrava, Czech Republic.

Our support hours are Monday to Friday, 9:00–17:00 Prague time (CET/CEST), excluding Czech public holidays. We aim to reply to email within two business days. This is a best-effort target, not a guaranteed response or resolution time, and there is no uptime service-level agreement.

Tell us what happened

To help us reproduce a problem, include:

Your browser and operating system.
Your spreadsheet application and version (for example Excel for Mac, Excel for Windows, LibreOffice).
The field type involved (for example a select list, a version field, or a user picker).
The exact message the app showed in the review or the result report.

Please reproduce the problem with a small synthetic example or one that has been fully anonymised before you send it. Do not send a real exported workbook: its hidden snapshot sheet contains original issue values and account IDs. Remove names, email addresses, user identifiers, identifying links, confidential content, and identifying file or screenshot metadata. Replacing a name while leaving identifying details is not enough.

Ordinary support does not include access to your Jira site or investigation of live customer datasets. Do not send passwords, access tokens, or Jira exports containing personal or confidential customer data. If you cannot reproduce it safely, describe it first so we can discuss another approach before any additional information is shared.

Security and privacy

For suspected vulnerabilities, see security reporting. Our privacy notice explains how support information is handled.

Common fixes

The app is not in the Apps menu

A Jira administrator installs the app once from Atlassian Marketplace. It then appears in issue search under Apps → Edit Issues in Excel and on its own page under Apps in the sidebar.

Jira asks to “Allow access”

The first time each person opens the app, Jira asks them to let it work with Jira on their behalf. Choose Allow access. The app then acts only with that person’s own permissions.

A column or cell is grey

Grey cells are read-only. The field is not on the issue’s edit screen, you cannot edit it, its type is not supported yet, or a description has rich formatting that a spreadsheet cell cannot keep. Edits to grey cells are listed as ignored.

The review shows a conflict

Someone changed that value in Jira after you exported the workbook. The review shows the exported, your, and current values. Leave it to keep Jira’s value, or tick Overwrite to apply yours.

Some changes failed

The result shows Jira’s own message for each failure, for example a required field or a value that is not allowed. Fix the cells and upload the same workbook again: changes already saved are recognised and skipped.

The app says “License needed”

Ask your Jira administrator to check the app’s trial or subscription.

For more detail, see the user guide.